Understanding Error Code 0x80072C28

Error code 0x80072C28 is a frustrating issue that Windows users may encounter while attempting to install or update software, drivers, or even the operating system itself. The error message typically reads "Windows cannot install required files because the file needed is currently in use." This cryptic message can leave users feeling perplexed and unsure of how to proceed.

What Causes Error 0x80072C28?

This error arises when a necessary file for installation or update is already being used by another program or process. The operating system requires exclusive access to these files during the installation or update process, but if they are locked by something else, the error occurs.

Affected Operating Systems

Error code 0x80072C28 can affect various versions of Windows, including:

  • Windows 10
  • Windows 8/8.1
  • Windows 7

Programs Commonly Affected

The issue is not tied to specific programs but rather the process of installing or updating any software. You might encounter this error while:

  • Installing new applications
  • Updating existing programs
  • Installing Windows updates
  • Attempting to update drivers

How to Solve Error 0x80072C28

There are several troubleshooting steps you can take to resolve error 0x80072C28. Try each solution one by one until the issue is resolved:

Restart Your Computer

Sometimes, a simple restart can fix temporary glitches and release the necessary files.

Close Unnecessary Programs

Identify any programs running in the background that you don't need for the installation or update process and close them.

Run the System File Checker

The System File Checker (SFC) utility can scan for and repair corrupted system files. Open Command Prompt as an administrator and type the following command:

sfc /scannow

Press Enter and let the scan complete. Restart your computer afterward.

Disable Antivirus Temporarily

Antivirus software can sometimes interfere with installations or updates. Temporarily disable your antivirus program, perform the installation/update, and then re-enable it.

Use the Windows Update Troubleshooter

Windows has a built-in troubleshooter for update issues. Go to Settings > Update & Security > Troubleshoot and select "Windows Update." Follow the on-screen instructions.

Reset Windows Update Components

You can reset the Windows Update components using Command Prompt:

  • Open Command Prompt as an administrator.

  • Type each of these commands, pressing Enter after each one:

    • net stop wuauserv
    • net stop cryptSvc
    • net stop bits
    • net stop msiserver

  • Then type the following commands and press Enter after each:

    • ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    • ren C:\Windows\System32\catroot2 Catroot2.old

  • Restart the services by typing these commands, pressing Enter after each:

    • net start wuauserv
    • net start cryptSvc
    • net start bits
    • net start msiserver

Perform a Clean Boot

A clean boot starts Windows with minimal drivers and startup programs, which can help isolate the cause of the error. To perform a clean boot:

  • Press Windows key + R to open the Run dialog box.

  • Type msconfig and press Enter.

  • Go to the "Services" tab.

  • Check the box for "Hide all Microsoft services".

  • Click "Disable all".

  • Go to the "Startup" tab and click "Open Task Manager".

  • Disable all startup items in Task Manager. Close Task Manager and click "OK" in the System Configuration window. Restart your computer.

After troubleshooting, remember to re-enable any disabled services or startup programs if the issue is resolved. If none of these solutions work, consider contacting Microsoft support for further assistance. You can also download the latest Windows Update Assistant from https://www.microsoft.com/en-us/software-download/windows10

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